Question 1

Can I rent a POS KING service robot instead of buying it?

Accepted Answer

Yes. POS KING offers both outright purchase and monthly rental for service robots. Rentals include hardware, software updates, parts and on-site service in BC and Ontario metros. Most operators try a robot on a 3-month rental before deciding to buy.

Question 2

What does the dining room need for a robot to work properly?

Accepted Answer

POS KING service robots need flat hard flooring, aisles at least 80 cm wide, and a quiet WiFi network. We do a free on-site survey before delivery to map your floor plan, mark drop-off points and confirm the robot fits your peak-service flow.

Question 3

How fast does POS KING respond if the robot breaks down?

Accepted Answer

Our 24/7 bilingual support line answers every call within minutes. Most issues are resolved remotely the same hour. If on-site service is needed, we target a 2-hour response in Greater Vancouver and the GTA during business hours, with a loaner robot available for extended repairs.

Question 4

Will customers and staff actually use a service robot?

Accepted Answer

Yes — when deployed correctly. POS KING service robots typically replace 30–50% of food-running trips for servers, freeing them for upselling and table service. We train your team during install and provide laminated quick-start cards so the first week runs smoothly.

Automation

Service robots — frequently asked questions